What Is It With Bigpond!?

Ever since I bought my Bigpond aircard, so I could access the ‘net with my laptop while I was on the road, I have had trouble viewing my useage on the “My Bigpond” accounts page. For the last few days I have been getting the “Technical Error” page (above), whereas, in the past, the page used to eventually load.
I have tried viewing the page using two different computers on two different internet connections and tried two different browsers on both.
I have tried contacting Bigpond by telephone but I gave up after I became so frustrated with their automated phone system that I nearly threw the phone through an LCD monitor.
I tried their online chat available on the webpage, but after sitting there looking at the screen telling me I was second in the queue and had 11 seconds to wait for about an hour I came to the conclusion that Bigpond doesn’t really give a shit about their customers. Their website seems more geared towards getting new customers, not servicing the needs of existing customers. I mean, the ads on the page load quicker than anything else I’ve seen. I can load overseas websites (constantly refreshed pages-not cached pages) quicker than I can load the Bigpond website using the Bigpond/Telstra network!
Now that Bigpond has introduced shaping for the plan I’m using I don’t have to worry about going over my monthly download limit and getting charged huge excess fees, but, to regulate my useage for the whole month to ensure I don’t end up at 64kbs down speed half way through that month I have to be able to access my useage meter on Bigpond’s site.
I resorted to sending an email complaining about the matter, using a link on their page. I’m not really expecting a reply – given the content of the email (not obscene-just prickly). Probably my email will be “water off a ducks back”, just like everything else “Bigpond” related.

On the edge, Mike.

Scum Of The Earth

Break And Enter

You’ve really got to love the people in this world that think because some people have something they don’t, they are entitled to come along and just take it.
Ok, the truck isn’t mine ( I just drive it ) but the contents of the truck belong to ME! I work hard to EARN the money I use to buy my stuff. I spend long hours putting up with all sorts of shit and idiots to scrape together a living. I spend many nights away from home and family so I can enjoy some of the little luxuries that hard work brings me.

Subtle

Then along comes some prick with a brick – probably never done an honest days work in his life – and he decides that what’s mine should really be his. So, to get at it, he causes nearly as much dollar value in damage as the cost of the equipment he steals.
I was pretty lucky. Two trucks where broken into at the yard. The other truck was stripped of stereo/speakers and other equipment inside the cab. I lost a GPS ( the most expensive item ) and phone charger/ipod charger and a jacket. The GPS was over two years old and I was looking at updating it but I really loved that jacket! Shitheads.

Really pissed off, Mike.